Returns & Exchanges

At FantasyWearShop, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help! Our returns and exchanges policy is designed to be straightforward and customer-friendly, just like the vibe of our shop.

1. Eligibility

You can return or exchange items within 15 days of receiving your order. To be eligible:

• Items must be unused, unworn, and in their original condition with tags attached.
• Proof of purchase (order number or receipt) is required.
• Some products may not be eligible for return or exchange (see section below).

2. Non-Returnable Items

Based on our website menu and product categories, the following items are not eligible for return or exchange due to their nature:

• Music-related merchandise (e.g., items from categories like BEATLES, BOB MARLEY, GRATEFUL DEAD, JIMI HENDRIX, etc.) that are opened or used, as they may involve personalization or hygiene concerns.
• Clothing that has been worn, washed, or altered.
• Items from DARK FANTASY or LIGHT FANTASY collections if they are damaged due to customer misuse.

If you have questions about a specific product, feel free to contact us before returning.

3. How to Initiate a Return or Exchange

Follow these simple steps to request a return or exchange:

1. Contact Us: Email us at [email protected] within 15 days of receiving your order. Include your order number and details about the item(s) you wish to return or exchange.
2. Wait for Approval: We’ll respond within 1-2 business days with instructions and a return authorization (if applicable).
3. Ship the Item: Once approved, pack the item securely in its original packaging and ship it to our address (provided in the approval email). We recommend using a trackable shipping method.
4. Processing: After we receive and inspect the item, we’ll process your refund or exchange within 5-7 business days.

4. Refunds and Exchanges

Refunds: Once your return is approved, we’ll issue a refund to your original payment method. Please note:

• Refunds may take 7-10 business days to appear in your account, depending on your payment provider (Visa, MasterCard, JCB, or PayPal).
• Shipping costs are non-refundable, unless the return is due to an error on our part.

Exchanges: If you’d like to exchange an item for a different size or color, we’ll ship the new item once we receive the return. Exchanges are subject to availability.

5. Return Shipping

Customers are responsible for return shipping costs, unless the return is due to a defect or error on our end. We recommend using a trackable service to ensure your return reaches us safely.

6. Return Address

Ship returns to:

FantasyWearShop
3605 Hickory Ridge Drive
Las Vegas, US 89101

7. Template for Return/Exchange Request

Use the template below when emailing us for a return or exchange:

8. Questions?

If you have any questions about returns or exchanges, don’t hesitate to reach out! We’re here to help you keep living the fantasy.